We accept returns and exchanges on eligible non-personalized items. Contact us and ship your item back within 30 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@nonosf.com.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@nonosf.com.
Personalized items
Custom engraved, initial-stamped, and personalized pieces are made specifically for you and cannot be returned or exchanged for change of mind. If your item arrives damaged, defective, or different from what you ordered, contact info@nonosf.com so we can make it right. This does not limit your statutory rights.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
For eligible non-personalized items, to arrange an exchange, contact info@nonosf.com and ship your item back within 30 days of delivery.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, subject to applicable exceptions for goods made to your specifications or clearly personalized. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nonosf.com.
1-Year Warranty
Every NONO SF piece comes with a 1-year warranty. If your jewelry fades, breaks, or does not hold up with normal use, contact info@nonosf.com with your order information and a photo so we can arrange a replacement or find a solution.