Frequently Asked Questions

Yes. Every piece features 14K gold PVD over 316L premium stainless steel. Unlike traditional gold plating that sits as a thin layer on top of the metal and wears off quickly, PVD (Physical Vapor Deposition) bonds the gold to the stainless steel at a molecular level. This creates a much stronger, more durable finish that is 100% waterproof, sweat-resistant, and tarnish-resistant, making it the best alternative to solid gold for everyday wear. You can shower, wash your hands, work out, and swim without worrying about it turning green or fading right away. Over time and with normal wear, you may notice a very subtle softening of the finish, which is completely normal, but it will never peel or flake like traditional plating.

No. Every skin type is different, but our surgical-grade stainless steel base is 100% hypoallergenic, nickel-free, and lead-free. It is designed to be gentle on sensitive skin and will not turn your skin green or leave marks.

When you are not wearing your jewelry, store it in a cool, dry place—preferably inside your NONO SF pouch or a jewelry box—to prevent friction with other metals and pieces. While the jewelry is waterproof and built for daily wear, we recommend avoiding direct contact with harsh chemicals, perfumes, and cleaning agents. If you swim in saltwater or chlorine, simply give your pieces a quick rinse with clean water and pat them dry to keep the finish looking its best long term.

Yes. We offer personalized jewelry featuring custom initials and meaningful symbols. You can select your specific customization options directly on the product page before adding the item to your cart. Because personalized pieces are made to order just for you, please double-check your spelling and selections before completing your purchase.

All orders ship directly from our San Francisco studio. Orders are processed and shipped within 1-3 business days. Standard delivery is shipped via USPS Ground Advantage and typically arrives in 3-5 days. Upgraded 2-day air shipping via UPS is also available at checkout.

Carriers sometimes scan items early. Please wait 24 hours to see if it turns up. If it still hasn't arrived by the following afternoon, message us directly so we can find a solution together.

We want you to love what you wear. You can return unworn, non-personalized items within 30 days for a refund, or within 30 days for an exchange. We do not cover return shipping for preference changes. Please note that personalized and custom-made pieces are final sale unless they arrive damaged or incorrect.

We protect trust over margins. If there is an issue with your order upon arrival, contact us immediately and we will ship a replacement out to you as fast as possible.

Every product page includes a detailed sizing chart and dimensions to help you find the perfect fit before you buy.